eucsoft

Zoom

video-conferencing · zoom.com · last checked 2026-09-19

Identity

Legal entityZoom Communications, Inc.
HQUS
Ultimate ownershipUS
EU contracting entityZVC Netherlands B.V.
LEI—
US CLOUD Act reachdirect
Sourcezoom.com · 2026-09-18

Data location

RegionEU data locationMinimum planSourceObserved
euPaid upgradePaid account; admins onlysupport.zoom.com2026-09-18

eu: Page states Customer Content is stored in the US by default and that customers on PAID accounts may choose the storage location for some of it. Long-term file storage always stays in the home data-centre region, and region selection does not apply to Zoom Phone. Individual users cannot view or change the setting - admins only.

Subprocessor chain

39 transcribed · 36 with a country outside the EEA

SubprocessorCountryPurposeObserved
Amazon Web ServicesAU, BR, CA, EU, IN, JP, SG, TW, USCloud service provider: real-time traffic, recordings, transcriptions, uploaded files. SCCs2026-09-18
AnthropicUSIntelligent features service provider, if AI features enabled. SCCs2026-09-18
Authzed, Inc.USAuthorisation and permissions service for developer tools. SCCs2026-09-18
CloudflareEU, US, and globalContent delivery network for recordings, transcriptions and uploaded files. SCCs2026-09-18
Cloudflare (Security)EU, USSecurity. Processes IP address. SCCs2026-09-18
Eleven Labs Inc.US, EUText to speech, voice cloning and dubbing. SCCs2026-09-18
Google Cloud PlatformUS, EU, UY, CL, TW, JP, SGCloud service provider and intelligent features. SCCs2026-09-18
Keybase, LLCUSZoom affiliate. Delaware2026-09-18
MaestroQAIE, USSupport quality assurance, only if the customer attaches content to a ticket. SCCs2026-09-18
MicrosoftCHCloud service provider: real-time traffic, recordings, transcriptions, uploaded files. SCCs2026-09-18
Microsoft (Azure AI Speech)AU, BR, CA, EU, IN, JP, SG, TW, USSpeech-to-text service. SCCs2026-09-18
MongoDBUSDeveloper database platform: customer metadata and application logs. SCCs2026-09-18
OneTrustUSData subject request portal and cookie preference centre. SCCs2026-09-18
OpenAIUS, EUIntelligent features service provider, if AI features enabled. SCCs2026-09-18
OracleMX, US, SACloud service provider. Transfers under Binding Corporate Rules, not SCCs2026-09-18
PerplexityUSIntelligent features service provider, if AI features enabled. SCCs2026-09-18
QualtricsDE, USFeedback, reviews and survey responses. SCCs2026-09-18
SendSafelyUSEncrypted file transfer, only if the customer attaches content to a ticket. SCCs2026-09-18
SendbirdEU, USChat functionality for Workvivo customers, optional. SCCs2026-09-18
ServiceNowDE, USCloud customer service platform, only if the customer provides content to support. SCCs2026-09-18
StripeUSPayment processing for Zoom Events. SCCs2026-09-18
Suki AIUSIntelligent features for AI clinical notes. SCCs2026-09-18
Sumit-AIEU, USAI speech, speech-to-text. SCCs2026-09-18
TaskUSPH, HRSupport providers, only if the customer provides content to support. SCCs2026-09-18
TwilioUS, EUNotifications, phone authentication, meeting invites and summaries. SCCs2026-09-18
ZVC Canada, Ltd.CAZoom affiliate. New Brunswick, with five provincial registrations2026-09-18
ZVC France SASFRZoom affiliate. Paris2026-09-18
ZVC Germany GmbHDEZoom affiliate2026-09-18
ZVC India Pvt. Ltd.INZoom affiliate. Mumbai2026-09-18
ZVC JAPAN K.K.JPZoom affiliate2026-09-18
ZVC Netherlands B.V.NL, NOZoom affiliate. Amsterdam, with a Norway branch office2026-09-18
ZVC Singapore Pte. Ltd.SGZoom affiliate2026-09-18
ZVC UK Ltd.GBZoom affiliate. England and Wales2026-09-18
ZVC- Australia Pty Ltd.AUZoom affiliate2026-09-18
Zoom Communications, Inc.USZoom affiliate. Delaware2026-09-18
Zoom Software (Hangzhou) Co., Ltd.CNZoom affiliate2026-09-18
Zoom Video Communications (Hong Kong) LimitedHKZoom affiliate2026-09-18
Zoom Video Communications (Shanghai) Co., Ltd.CNZoom affiliate2026-09-18
Zoom Voice Communications, Inc.US, HKZoom affiliate. Delaware, with Hong Kong business registration2026-09-18

The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.

Assurance

No certification claims transcribed yet.

Support window

ProductSupport periodStateSBOMSourceObserved
Zoom Workplace desktop and mobile app9 monthsDeclaredunknownsupport.zoom.com2026-09-18

Documents

What we read, how it was disclosed, and when.
DocumentDisclosureTranscriptionHTTPObserved
subprocessorsPublicfull2002026-09-18

History

DetectedWhat movedWhySource
2026-09-19
EU data location available-terms-unstated → paid-upgrade
Minimum plan set to Paid account; admins only
Note rewritten
we read a better pagesupport.zoom.com