eucsoft

Zendesk

customer-support · zendesk.com · last checked 2026-09-19

Identity

Legal entityZendesk, Inc.
HQUS
Ultimate ownershipUS
EU contracting entityZendesk International Limited
LEI—
US CLOUD Act reachdirect
Sourcesupport.zendesk.com · 2026-09-18

Data location

RegionEU data locationMinimum planSourceObserved
euPaid upgradeData Center Location add-on, or a Suite including itsupport.zendesk.com2026-09-18

eu: Page states regional hosting is for 'entitled customers', being purchasers of the Data Center Location Add-On or of a Suite that includes it, and that 'If Customer is not entitled to regional hosting or has not enabled it by selecting a region of choice, Zendesk makes no commitments on the Hosting location of Customer's Service Data.' The add-on covers named functionality only and excludes beta and Early Access offerings.

Subprocessor chain

36 transcribed · 32 with a country outside the EEA

SubprocessorCountryPurposeObserved
APIHub, Inc. (aka Clearbit)USMarketing data engine for Reach in Zendesk Sell2026-09-18
Aiven OyUS, BESearch and data analytics for AI agents2026-09-18
Amazon Web Services, Inc.US, IE, DE, GB, JP, AUCloud service provider for all services2026-09-18
Baseten Labs, Inc.noneHosting and inference for open-weight AI models. Page states: no hosting of Service Data2026-09-18
Cartesia AI Inc.noneText to speech for Forethought AI Agents Solve Voice. Page states: no hosting of Service Data2026-09-18
Cloudflare, Inc.EU, US, and globalContent distribution, security, abuse prevention and DNS. Logging performed in the United States2026-09-18
Confluent, Inc.USKafka cluster infrastructure for Zendesk WFM2026-09-18
Daily.cononeVoice channel infrastructure. Page states: no hosting of Service Data2026-09-18
Datadog, Inc.US, DELogging platform for analytics, debugging, auditing and alerting. Forethought AI Agents: United States2026-09-18
Deepgram Inc.noneVoice transcription, analysis and redaction. Page states: no hosting of Service Data2026-09-18
ElevenLabs Inc.noneGenerative AI and natural language processing. Page states: no hosting of Service Data2026-09-18
Fireworks.ai, Inc.noneHosting and inference for open-weight AI models. Page states: no hosting of Service Data2026-09-18
Forge Technology, Inc. (aka Paragon)noneIntegration infrastructure platform. Page states: no hosting of Service Data2026-09-18
Functional Software, Inc. (aka Sentry)US, DECross-platform error monitoring and reporting2026-09-18
Gladia, Inc.noneNatural language processing for voice features. Page states: no hosting of Service Data2026-09-18
GoodData CorporationUSAnalytics for Insights, a legacy service2026-09-18
Google LLCnoneTranslation, analytics, authorisation and generative AI. Page states: no hosting of Service Data2026-09-18
Google LLC, Google Cloud EMEA LimitedDE, US, BECloud service provider. Zendesk QA: Germany. AI agents: United States, Belgium2026-09-18
Groq, Inc.noneHosting and inference for open-weight AI models. Page states: no hosting of Service Data2026-09-18
Halon Security ABDEEmail filtering and security for the ticketing system2026-09-18
Microsoft CorporationnoneHosts large language models. Page states: no hosting of Service Data2026-09-18
Mistral AInoneGenerative AI and natural language processing. Page states: no hosting of Service Data2026-09-18
MongoDB, Inc.US, IE, DE, JP, AU, BEDatabase services. AI agents: United States, Belgium. Forethought AI Agents: United States2026-09-18
OpenAI, L.L.C.noneGenerative AI and natural language processing. Page states: no hosting of Service Data2026-09-18
Pusher Ltd.USLive event handling and system-wide notifications2026-09-18
Raintank, Inc. (aka Grafana Labs)US, BELogging and observability for AI agents2026-09-18
SendGrid, Inc.USEmail campaign services for notification emails and dashboards2026-09-18
Snowflake Inc.US, DEData warehouse and analytics2026-09-18
Twilio, Inc.US, IE, AUTelecommunication and messaging. Voice: US, Ireland, Australia. Zendesk Sell and Forethought: United States2026-09-18
Zendesk ApSDK, SEZendesk Group entity2026-09-18
Zendesk GmbH / Ultimate.ai GmbHDEZendesk Group entity2026-09-18
Zendesk IncorporatedPHZendesk Group entity2026-09-18
Zendesk International LimitedIE, ITZendesk Group entity2026-09-18
Zendesk Pty., LtdAUZendesk Group entity2026-09-18
Zendesk UK LimitedGBZendesk Group entity2026-09-18
Zendesk, Inc.USZendesk Group entity2026-09-18

The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.

Assurance

No certification claims transcribed yet.

Support window

ProductSupport periodStateSBOMSourceObserved
Zendesk (SaaS)—Service onlyunknownzendesk.com2026-09-18

Documents

What we read, how it was disclosed, and when.
DocumentDisclosureTranscriptionHTTPObserved
subprocessorsPublicpartial2002026-09-18

History

DetectedWhat movedWhySource
2026-09-19
EU data location available-terms-unstated → paid-upgrade
Minimum plan, Note rewritten
we read a better pagesupport.zendesk.com