eucsoft

Twilio

communications-api · twilio.com · last checked 2026-09-19

Identity

Legal entityTwilio Inc.
HQUS
Ultimate ownershipUS
EU contracting entityTwilio Ireland Ltd
LEI—
US CLOUD Act reachdirect
Sourcetwilio.com · 2026-09-18

Data location

RegionEU data locationMinimum planSourceObserved
euTerms not statedRegional Twilio, supported products onlytwilio.com2026-09-18

eu: Ireland (IE1) is documented as a Twilio region. This does not displace the subprocessor page footnote recorded separately: Regional Twilio keeps Customer Content in the selected region, while account data continues to be processed in the United States.

Subprocessor chain

40 transcribed · 40 with a country outside the EEA

SubprocessorCountryPurposeObserved
AWSUS, EU, AUCore cloud hosting and data storage. US marked with the Regional Twilio asterisk2026-09-18
AWS (Programmable Video)USStreaming and interactive video. Marked with the Regional Twilio asterisk2026-09-18
AWS (Programmable Voice)USText-to-speech, speech recognition, natural language processing. Marked with the Regional Twilio asterisk2026-09-18
AWS (SendGrid Email)US, EURoutes and transmits emails2026-09-18
AWS (SendGrid Marketing Campaigns)USAutomation and storage for marketing campaigns2026-09-18
Adaptive Mobile (ENEA)USMessage safety, spam filtering, threat detection for Programmable Messaging2026-09-18
Amazon BedrockUSAI functionality including LLM models for all AI products2026-09-18
AnthropicUSAI functionality including LLM models for all AI products2026-09-18
ClickhouseUS, EUHosting and data storage infrastructure2026-09-18
DVELP/SabioGB, BE, FI, DE, NL, PLGoogle CCAI integration for Twilio Flex. UK provides the service; EU countries hold persistence and backups2026-09-18
DataBankUS, CATwilio Group. Hosting and storage for SendGrid services. North America2026-09-18
DatadogUSPlatform security and system health monitoring for Segment and Stytch2026-09-18
DeepgramUSVoice-to-text transcription for Programmable Voice2026-09-18
Digital RealtyUS, CA, EUTwilio Group. Hosting and storage for SendGrid services. North America and EU2026-09-18
ElasticUSSupport system indexing and operational log analytics for Stytch2026-09-18
ElevenLabsUS, EUSpeech summarisation, audio synthesis and sentiment detection for Conversational Intelligence2026-09-18
FivetranUSData synchronisation for internal business reporting for Stytch2026-09-18
GoodData CorporationUSData analytics and reporting dashboards for Twilio Flex2026-09-18
Google (Segment, Engage)US, CH, GBDatabase storage, compute and query processing. Page states 'USA or EU (Zurich & London) as selected by Customers' - Zurich and London are outside the EU, recorded as written2026-09-18
Google (Voice)USVoice-to-text transcription for Programmable Voice and Flex. Marked with the Regional Twilio asterisk2026-09-18
Google RCSUS, CL, IE, NL, DK, FI, BE, TW, JP, SGInbound and outbound authentication messages for Verify2026-09-18
HexUSBusiness intelligence and collaborative analytics for Stytch2026-09-18
HoneycombUSSystem observability and performance tracing for Stytch2026-09-18
LakeraUSSecurity monitoring and data leakage prevention for all AI products2026-09-18
LumenUS, CATwilio Group. Hosting and storage for SendGrid services. North America2026-09-18
MetaUSRoutes and delivers messages for the WhatsApp channel and Stytch2026-09-18
Microsoft Azure (AI)USAI functionality including large language models2026-09-18
Microsoft Azure (Conversational Intelligence)US, EUVoice-to-text transcription2026-09-18
MintlifyUSService documentation management for Stytch2026-09-18
OpenAIUSAI functionality including large language models2026-09-18
PlainGBMulti-channel customer support and ticket resolution for Stytch2026-09-18
PostmarkUSOutbound email delivery for Stytch2026-09-18
SinchUSOutbound SMS delivery for Stytch2026-09-18
SlackUSCustomer support chat for Stytch2026-09-18
Snowflake (SendGrid)USCampaign data storage and email marketing automation2026-09-18
Snowflake (Stytch)USData warehousing and storage2026-09-18
SvixUSReal-time system alerts and notifications for Stytch2026-09-18
Temporal CloudUSCustomer-defined workflow scheduling for Flex2026-09-18
Twilio Inc.USTwilio Group. Acts as subprocessor where a customer contracts with another Twilio entity, such as Twilio Ireland Ltd. Marked with the Regional Twilio asterisk2026-09-18
VoiceBaseUSVoice-to-text transcription for Programmable Voice and Flex2026-09-18

The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.

Assurance

No certification claims transcribed yet.

Support window

ProductSupport periodStateSBOMSourceObserved
Twilio API (SaaS)—Service onlyunknowntwilio.com2026-09-18

Documents

What we read, how it was disclosed, and when.
DocumentDisclosureTranscriptionHTTPObserved
subprocessorsPublicfull2002026-09-18

History

DetectedWhat movedWhySource
2026-09-19
Note rewritten
we read a better pagetwilio.com